Donna a.

I purchased Leo 12-Drawer dresser (2700. 00) from One Kings Lane in 2013. Within one year, one of the pulls stripped and I had to order replacement. I now have same issue with different pull, and contacted OKL customer service to order another pull replacement. I was told that they no longer worked with this vendor, and couldn't help me with replacement request. I then asked for the name of company/manufacturer to contact on my own. I was then told due to privacy laws/contract, they could not provide me this information. I was offered 20.00 credit for the trouble. What? Who cares? All I want is to use my dresser properly. Not helpful, and very unhappy customer.

UPDATE 9/28/15
AFTER I SUBMITTED THIS REVIEW, I WAS CONTACTED IMMEDIATELY BY ONE KINGS LANE TEAM, AND THEY WORKED HARD TO GET ME RESOLUTION TO THIS PROBLEM LISTED ABOVE. THEY WERE ABLE TO CONTACT VENDOR ON MY BEHALF, WHICH WASN'T SUCH AN EASY TASK FOR THEM TO DO. I RECIEVED TIMELY EMAILS LETTING ME KNOW STEP BY STEP ANY UPDATES TO RESOLUTION. I JUST RECEIVED BOX OF 13 PULLS VIA FED EX. GREAT WORK ONE KINGS LANE! THANK YOU SO MUCH FOR GOING ABOVE AND BEYOND. I AM CHANGING MY ONE STAR RATING TO 5 STAR!