don m.

After reading other reviews on bikesdirect, I decided to make my first online purchase of a new bicycle. I chose the motobecane mirage. Bike was shipped within 5 days. Shipping box was received in good shape and had the bike together and test riding in less than 2 hours. Could hardly believe in the quality craftsmanship of this bike for the cost. Most bikes like this would cost over $200 more. After about 2 days of riding the bike I noticed that the front derailleur was not shifting properly. I took the bike to a bike shop to have them check the bike out and make any adjustments. The mechanic said that the front derailleur could be defective, after trying to adjust it to specifications. Had the derailleur replaced. Meanwhile I had contacted Larry of bikesdirect about the problem. Larry worked with me and I sent him the pictures of the defective derailleur and the new one on the bike. Bikesdirect refunded me for the new derailleur. The bike works great now and I couldn't be happier! :) Don M