Don J.

I will never shop with Houzz again. They canceled my order and never notified me. They claim to have called, but never sent an email and never left a voicemail. When I called days after the order was canceled, I was finally told about the cancellation. Then I tried to fix the issue and spent half an hour on the phone and was told someone would call me back. No one ever did. I called again and was told that there would be an "investigation" to determine why my order had been canceled, the same thing I was told when I called before. Then after being told for 20 minutes that nothing could be done (on my second call) I was transferred to a different department and was told that my bank had canceled the transaction. I call my bank and they see that no transaction was ever attempted, meaning that Houzz had canceled the transaction without ever attempting to fill the order. I call Houzz back with the bank on the line and only then is the order re-filled. It's days later and I still don't have the item I ordered. I ordered a bed. I need somewhere to sleep. I still don't have it. After all of that, I ask Houzz if they can give me free expedited shipping on the order so it will arrive when they said it would based on my original order. They say they can't do that. They instead offer me 10 percent off my next order. There will NEVER be a next order, so this is pretty useless.