Donita P.

I ordered fruit fly trap lids that screw onto regular jars. The fruit flies just walk in and out of the holes!

Since I didn't need to use them until recently, I am just past the 90 day refund window but less than 120 days. So the response is "too bad"!

I hope that the $13 that they kept is worth the bad publicity?

I have had subscriptions for a couple of products for many years. When my needs changed, I tried to make changes to the quantities. They were unable to simply change the quantity correctly. Then they shipped a large quantity of an item that I had asked to reduce. It has taken nearly two months to get a prepaid return shipping label!

They do not answer the phone number listed on the site or the shipping paperwork. You can only contact them by email. It can take several days to get an actual response from a live person. Responses are no better than the service I got when I first began to make the change.