I called the IRS customer service line and was on hold for less than 2 minutes. That was God's grace because usually I can't get through. I had a Ms. Spears and she was so pleasant to talk to and was very helpful in regards to why I was calling. I believe this has been the BEST experience of calling the IRS in my entire life. If all the reps could have her spirit, I believe it would be a better experience for everyone.