I bought a 14k gold rope necklace, had a 24k pendant on it, necklace broke in middle of rope chain, very cheesy lost pendant. When I sent it back to be repaired, took forever, and then they sent back the same broken necklace without replacing or repairing. Said I filled out form wrong now it's been over a month, still ha e broken worthless necklace, I would tell everyone not to buy necklaces from shop lc, unless they want to loose charms, and pay for a necklace they cannot wear. Thanks for taking my money and wasting it!
I'm sorry to read about your experience, Don. I have shared your information with our customer service manager so we can look into this further. If you’d like more help with your reservation, please contact our escalations team at support@reservationdesk.com.
--Rachael