Donald M.

The Janet Jackson concert scheduled for July 27,2020 was cancelled due to the Pandemic which is at no fault of mine, but instead of issuing a refund they are issuing a credit. A credit, for one, I can not use until large events are allowed again in the country, and two, I need my money back due to financial reason. This company is unilaterally implementing a policy that benefits themselves and has no concern for the customer. When I questioned the policy there response was basically you can do what you want but we have our policies. The fees associated with this 3rd party reseller is ridiculously high, I will buy tickets directly from the venue or approved seller and not a 3rd party like this one. If the concert had been reschedule I would have been fine with going on the new date but this concert was cancelled at no fault of mine and I can't get a refund, that's ridiculous. I will never use this company again.

Don M.