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Legit small business. My machine was retuned to me unrepaired and with a full refund as I requested.
Tip for consumers:
Be patient as they are a small disabled veteran owned small business with a small nimble team that is busy repairing Jura coffee machines. I know full well what you will read on-line, but after speaking with one of their managers I have a better understanding of their day to day operations and the challenges they work to overcome to offer this service. The manager was understanding to my experience and seemed legitimately interested in my suggestions to enhance customer engagement/satisfaction.
I decided to utilize Jura-Parts and Repair Services because I am a disabled Veteran from Pennsylvania and yours is a Veteran owned small business in Pennsylvania. This coffee machine was a retirement gift from my Soldiers and family for 23 years of service. After waiting some time I was provided a FedEx shipping label. I followed all shipping instructions and sent the machine via FedEx on or about 2 May. FedEx tracking shows it was delivered (5 May) and my check for $450 that was in the box the machine was in was cashed on 12 May (Navy Federal Credit Union). I was not notified that my machine arrived nor have I received any updates on the repair. I have put in some 6 or more "tickets" that no one has responded to and I have called numerous times only to hear that the mailbox is full (I cannot leave a message). I am pretty sure I am out the $450 and I will not see my machine again. I am saddened and ashamed that a Veteran would conduct themselves and their business in this manner.
Tip for consumers:
I would not do business with this organization or any affiliated organization.
Products used:
Sent in a Jura E8 coffee machine for repair and service
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Had a 2 year old x8 machine develop a leak. I reached out to this company multiple times and...
Give them a call and see how that goes. How about an email? Out and out scammer. Natalie Johnson...
