Dom N.

So, my order has one heck of a experience and was a lot of confusion and stress. On the 3rd of August, 2017 I ordered a xxxxl hoodie. The order was processed by the next day and was predicted to be delivered by the 31st of August. They said that there would be a email sent out to me when it was picked up by the delivery people with a tracking code. A few weeks go by and eventually I began to worry; it was the 27th of August and not only was there no email saying a word about my hoodie, but their website still said it was in production. I sent out a email to see what was going on they responded with this...
"Hi Dom,

We are currently waiting for your package to go through customs in Japan. As soon as it comes out of customs, it will ship out to you. Thank you so much for your patience!

Have a great day,
(edited out name because privacy)"
To this i was kind of relieved, at least they knew what was going wrong and it could be fixed shortly.
Sadly, that's not where it ends.
The 6th of September comes and I'm quite nervous something went wrong. I email them again and get this response...
"Hi Dom,

The shipping company that we use misplaced a whole box of orders. Production remade all of the orders. Your order was in the missing box. Your order has already been remade and is shipping straight to you from production. It will ship out by Friday. I am very sorry for this and I very much appreciate your patience.

~(edited for privacy)"
They lost my and a whole bunch of orders. I had bought this hoodie for my friend's birthday (which was on the 4th) and it looked like he had to wait for another week.

The day I'm writing this is the 18th of September, I just got the package delivered to my house. I never got a shipping email, so I was just as surprised as he was. Lucky he was over today so he got to unwrap it from its packaging. Turns out that the hoodie sizing is nowhere near normal sizing and a xxxxl in their eyes is a xl-xxl at most. I spent $93 on a hoodie that was lost, remade, shipped 3 weeks late and it didn't fit,