- Browse Businesses
- Guides
- Consumer Tips
- Write a Review
- For Business
- Request a Review
- Backed by the National Science Foundation
- Sign up
- Log in
Don't buy@ Banggood. Here is just the story what happend to me and could also happen to you:
Summary:
Ordered some fpv goggles over 3 months ago for over 400 and still have no goggles and still waiting for my money although i paid the extra cash for the insurance.
Long story:
I contacted banggood a few times about me waiting for my item and the estimated shipping time of < 15 business days => They always told me to wait (no compensation, no reaction on mentioning my insurance). A few chats later i was told to wait until the 67 days are over (i don't know where this number comes from). After this 67 days i thought i was going to get my refund (remember the claim the refund within 1 businessday, if you pay for the insurance and the item doesn't arrive within the estimated shipping time!). After this i was told i don't get the refund, because my package is still on the way (and trackable) and i have to wait! Waiting for another 2 weeks i contacted banggood again and demanded the refund. The accapted it and told me the refund via paypal is going to take 7 days (not business days). After another week i contacted them again and just got some general excuses i should wait. Mentioning the refund within 1 business day just gets ignored. After another few chat i got a conformation about a ticket to banggood and that i want i refund (Why is there a ticket now? I already got the conformation for my refund in the chat...). I was told that the "escalated" my case and it is being processed with high priority, but i don't beleive a word of that. While talking to banggood i opened a case in paypal and banggood just gave the wrong tracking number to paypal and they closed the case. I don't know if they did it on purpose... Now i'm sitting here waiting for over 3 months now still got no goggles and banggood still has my money, so
DON'T ORDER HERE OR YOU PROBABLY LOOSE YOUR MONEY
Maybe the refund will be finished in a few weeks/months and i get my money, who knows.
EDIT: Got my money back on 16th September, so i changed it to two stars. Still pretty disappointed with the customer service from Banggood...
Dominik M.'s review of Banggood earned a Very Helpful vote
Dominik hasn’t received any thanks yous.
Dominik doesn’t have any fans yet.
Dominik isn’t following anybody yet.
Empty.
I made a purchase from this particular website which turned out to be a bad purchase. I purchased...
Dear Dominik M,
Thank you for choosing Banggood and sorry for any inconvenience caused.
We sincerely apologize for the shipping problem which caused the delay. If you have not received the order within the processing time, we will arrange the refund to you. But due to the different payment methods, the estimated time for the refund to return to your account is based on the payment method you selected when placing your order. You can refer to the link to get more details about it: https://www.banggood.com/Search_hl71_at434
And please kindly note that according to our policy, we could refund or send the replacement only after you close the Paypal complaint, otherwise, we could not. For this case, please close the Paypal complaint. After finishing, please send us the screenshot to prove that. When we confirm, we will refund to you. Please trust us. We will do what we have promised.
We take the security of your personal information very seriously. Therefore, regarding your issue, we suggest that you could contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team