Terrible service! First time using this app and never again. I won't recommend it to anyone. I will leave reviews so people is aware of this scam app. They gave me back all my clothes except for my new and expensive blanket, what a coincidence that's the only thing missing? There's not even a number to call neither an email to write just a chatting support that is not even responsive! This is awful! I make sure I weighted it before they picked up and it was 19 pounds, they gave me back just 15 pounds.