After writing a review and email I was offered an apology and have now been refunded. I hope others who have had difficulties with Scribd can also resolve them. I would like to say thank you to Scribd for their cordiality in responding.
We apologize for any confusion or frustration, Dolores. We are currently experiencing accessibility issues in Italy. We have been working on a resolution however it has, admittedly, taken much longer to discover the source of the issue than we initially expected. We are still working on a resolution and, in the meantime, we are assisting all of our customers in Italy via email. If you already emailed us, let us know your ticket number, otherwise, please email us at support@scribd.com and then update this review with your ticket number so we can help escalate your case. Thanks! -EC
Dolores Has Earned 1 Vote
Dolores C.'s review of Scribd earned a Very Helpful vote
We apologize for any confusion or frustration, Dolores. We are currently experiencing accessibility issues in Italy. We have been working on a resolution however it has, admittedly, taken much longer to discover the source of the issue than we initially expected. We are still working on a resolution and, in the meantime, we are assisting all of our customers in Italy via email. If you already emailed us, let us know your ticket number, otherwise, please email us at support@scribd.com and then update this review with your ticket number so we can help escalate your case. Thanks! -EC