Sadly a company offering a good product, getting greedy and abusing its customers' confidence in it by sticking a sneaky tiny auto renew button to default to on. Worse still, it takes a payment straight after you have downloaded your 5 images "to make it easier for you". How dare they?! The onus is on the customer to try and get it back. Abuse your customers at your peril SS - there are lots of v good competitors out there now and you can't afford this nasty practice.