DM L.

This company is unbelievable. They sold me a broken computer that blue-screened 4 times in two days. I called tech support and they told me I should try to fix it myself. I sent it back and they charged me a re-stocking fee... on a BROKEN computer!

I called to explain that I shouldn't have been charged a re-stocking fee and the MANAGER of customer service told me that the tech team ran the computer for 3 days and it didn't blue screen, so I would still be charged the $85 re-stocking fee. I told her I had called Tech support about it and told them about the blue screens, so they know there was an issue. She essentially told me I must be lying since they didn't see it happen there.

I asked if she thought it was possible that the tech team just didn't use it in a way that caused the issue to show itself. She said, no that is impossible.

Unbelievable. My only recompense, now, is this review, which is going on every site I can find. What an incredibly ignorant way to run a business.