DM G.

I placed an order in November for nine products. After 2 weeks and no product or information, I checked on the tracking number and found out that the shipment was damaged and undeliverable I went to the company's website and was able to reorder replacements. I got a notice 5 days ago that my order was delivered but it was not. Again upon following the tracking number I found out the order shipped from their company went to several locations in Las Vegas and then went back to their company it was never delivered to me. I sent multiple emails and got no response. Today finally I tried calling and it was useless after over 20 minutes on the phone the agent could neither tell me the status of the order, or what happened. I asked to speak to a supervisor he put me on hold for 7 minutes and then came back and said the supervisor was not available. Then I asked for a refund because my items had not been delivered and he refused, and said someone will investigate it and get back to me. However I already had multiple emails with no response so I have no faith. My credit card has been charged and they will not refund for items they did not deliver beware