D L.

I purchased and was charged for an item on November 6. When it arrived on November 8, the products were bad. I called customer service and they sent me a prepaid return label. The items were returned by USPS on November 13 and I was given a tracking number by the Vermont Country Store. The items went from USPS to UPS almost 2 weeks ago according to their customer service. I was told it would be 2-3 weeks before I received my almost $100 credit after I handed it off to the USPS. It has now been over a month and I still don't have a credit. I have called and spoken to a "live" person 3 times and called today as well. I was told that they couldn't help me and they would pass my message onto someone and that it would be 24-48 hours before someone would call me back. I was disconnected twice from their online chat after demanding my money be credited back. I have had to dispute the charge on my credit card because I don't have the product and they will not credit my account.