I posted a birthday gift to my mum, and the package arrived to one of postnords depos and sat there for nearly 3weeks. Apparently one digit in the telephone no for the receipient was wrong and so they couldn't deliver the package.
For heaven sake is it not a postal service? Why couldn't they have sent out a note to the recipient saying you have a package to collect? Shambles and utter disgrace! Give the service we've paid for or it is in fact criminal activity you're conducting!
I'm absolutely disgusted with postnord and the way they've been handling my complaint!