Disston N.

Purchased the iPhone SE shockproof cases, actually quite impressed with the actual case but the skeleton key which allows you to clip various tools into the slot broke after 3 uses… didn't even last a week. You have to lift the tab up enough to release the locking mechanism but if you lift it slightly too much it snaps… very poor product design IMO. When I contacted customer service they said it is "physical" damage which isn't covered under warranty even though the only time I touched it was to use it as intended so I'm not sure how that doesn't come under warranty. They offered to send a replacement but I would have to cover postage despite already spending $$$ on a product I couldn't even use for a full week. Definitely won't be purchasing from this company who chooses to operate under a profit focused business model at the expense of their customers.