In my opinion, Battdepot.com is a scam and deserves every negative review it receives. Purchased a laptop battery w/2 yr warranty that failed after 17 mos. Followed their RMA instructions verbatim including cost for return USPS shipping. Company denied receiving return in lieu of delivery confirmation. Multiple emails unanswered, website live chat unavailable, no live customer service answers phone, only recorded message. Total Scam...avoid this online merchant!