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1 Review by Disappointed

Microsoft

Microsoft

4/15/19

So my family got me a surface pro as my high school graduation gift to help me get through college. It was heartwarming, and I was excited to try out my new laptop! It was great: the touch screen and pen allowed for notes to be easily written down next to lecture slides or on them, and drawing in OneNote was a blast. It worked perfectly for five months. Then the first issue hit: randomly if I typed a button on the cover keyboard it would do something random like take a screenshot or turn the volume up or even type some other character. Then the issue went away on its own and life continued. Then a year after it was purchased, right after the manufacturer warranty had expired, another much bigger problem came up. The surface pro would not connect to any keyboards. None. Not even brand new ones. I contacted Microsoft and after much to do they could not resolve my issue and said the surface pro was defective, and that I would have to buy another from them. Right before I was about to package it up and send it off to drop a whole lot of money on a new surface pro, my brother suggested that I try something: hold the power button and up volume button at the same time, wait for it to turn off, and turn back on (approximately twenty seconds). This resolved the issue, BUT this highlights the fact that Microsoft will not necessarily try all avenues to fix it before telling you to just give up and buy another one. That's it right? Unfortunately wrong. About a month or two ago, my laptop battery was running low while I was working on some important school work. My laptop went black and was unresponsive for twenty minutes (no I did not spastically click everywhere and click all the buttons, I waited patiently for it to show some hint of life). When it finally turned back on, the entire document I had been working on vanished even though I had saved it several minutes prior to the black screen of death. Extremely annoying right? That's not all. Now it refuses to properly connect to networks and will kick me off even if I am in the middle of something and can tell that the network connection is fine with other devices and shows up as being ready and available to use.

Lesson learned: never, ever, not in a million years buy a surface pro. It will fail dramatically and epically when you need it most. It's a super cool product that works brilliantly... when it actually works. Save yourself the trouble and just don't get another type of product. They do not have all the issues.

And I am not the only one. My issues are not as bad as some but an underlying theme is that drastic issues pop up after the one year manufacturer's warranty expires. Check out Flickergate.com thankfully that issue popped up once, briefly and has not happened again.

Check out https://www.gottabemobile.com/9-surface-pro-4-problems-fixes/ to check out a lot of the issues that are occurring with the surface pro 4. There are plenty more websites too.

Consumer Reports removed removed its recommended recommendation of the Microsoft Surface Pro and several other Microsoft products from its list. Check out their alternatives instead.

All in all, I love the idea of the Surface Pro, but the reality of the Surface Pro is severely lacking.

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