Dina S.

I made my first purchase on houzz. It was a sink for a remodel. Then when it arrived we had some family emergency and didnt have the contractor out till a bit left. When we opened the product it was way more yellow in color. I wanted to return it. Theres no easy way. No simple button for returns. I had to find customer service make a claim by the time I got around to doing this it was a few days past The 30 day return and they refused it. Houzz stands by the seller and the seller refused the sale. For big kitchen and bath items the return policy shouldnt be 30 days thats just rediculous. No one else does this I wasnt expecting it. And they wont help customers at all. Ill never buy from them again. Ive never experienced such a hard time making a return.