9 months ago I ordered a pair of boots. Of course, I had to pay in advance which I did. Customer service told me every time to be patient because there are delays due to the Corona Virus. At that time I didn't know that within the first 6 months it is possible to ask Paypal to get my money back. After these 6 months, they didn't even bother to answer my emails anymore.
Follow up:... After 10 months finally, boots arrived and there are no complaints concerning quality.