Diego R.

"False advertising and poor customer service"

Definitely the title of a review, if it needed a title. I'm not usually one to leave reviews online, but the way ScalaCube treated me as a customer was unacceptable. First, the "false advertising": the ONLY reason I purchased a server through ScalaCube was because they promoted cross platform playability, it was only after I had purchased a subscription to the server was I told that it is not actually cross platform (which is literally an option in the server settings!).
Second, the "poor customer service": about the only thing positive about the company is their quick responses to any help tickets. I had sent two help tickets, and neither of them helped my situation nor did they inquire any further information to help me with my problems.
Finally, I believe I had seen somewhere on the website that refunds could be issued within a certain time frame (maybe I am wrong), but it doesn't matter…because after continuously trying to get assistance from their customer service, and having the server for only 3 days even though it hasn't been used, they refuse to issue me a refund.

Thanks for reading to the end, and I hope this review helps you save your time, money, and the frustration of having to deal with this company.