Dyann Y.

I purchased a Gucci Handbag, the description was vague as to exact color name, model # etc., The bag has 2 water stains that were not mentioned, and the piping shows wear; neither were mentioned! It said dustbag was included- a RealReal dustbag NOT a Gucci dustbag arrived. It also has a hole punch in the serial number tab; which indicates it is an OUTLET Bag. I am disappointed that this wasn't DISCLOSED, as it most certainly would have influenced my decision to purchase it. (I wouldn't have). There was no link to ask a question about the bag, nor was the serial number pictured in any of the photos. (now I know why!) Have had much better experiences on other sites, that provided plenty of information and more/better photos, with an area to ask questions. I did understand it was at a discount, and because of that a final sale, with no returns. What I did not understand, was that they would not be completely forthright and honest in their description. It also cost me $11.95 to ship (within the same state! 44 miles!) and it still took 10 days to arrive! Fairly confident that I will NOT be buying from them again... so many better options out there for pre-owned luxury items.