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Ordered 2 pair with an intro promo. I used the site recommendations for frames based on face shape. They took a long time to arrive; shipped by USPS.
One pair was great, the other was horrible, despite being recommended as a good style for my face shape.
Upon returning to the site and logging into my account to arrange an exchange, it says I have no orders. Where did my order go in 2 days since delivery? I hate having to stalk any company - online or retail - for good service. If they perform far better with the exchange, I would consider improving the rating.
Tip for consumers:
Don't rely on site recommendations based on your face shape - upload a try-on picture.
Free shipping may be offered as a promo.
So far the exchange and account management experience is unsatisfactory
Products used:
Tinted lens sunglasses
Dianne N.'s review of Yesglasses earned a Very Helpful vote
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