• Yesglasses

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Overview

Yesglasses has a rating of 2 stars from 1 review, indicating that most customers are generally dissatisfied with their purchases. Yesglasses ranks 69th among Contact Lenses sites.

  • Service
    1
  • Value
    1
  • Shipping
    1
  • Quality
    1
How would you rate Yesglasses?
Top Critical Review

“Insufficient service after delivery”

Dianne N.
8/8/22

Ordered 2 pair with an intro promo. I used the site recommendations for frames based on face shape. They took a long time to arrive; shipped by USPS. One pair was great, the other was horrible, despite being recommended as a good style for my face shape. Upon returning to the site and logging into my account to arrange an exchange, it says I have no orders. Where did my order go in 2 days since delivery? I hate having to stalk any company - online or retail - for good service. If they perform far better with the exchange, I would consider improving the rating.

Reviews (1)

Rating

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Thumbnail of user diannen74
1 review
1 helpful vote
August 8th, 2022
Verified purchase

Ordered 2 pair with an intro promo. I used the site recommendations for frames based on face shape. They took a long time to arrive; shipped by USPS.
One pair was great, the other was horrible, despite being recommended as a good style for my face shape.
Upon returning to the site and logging into my account to arrange an exchange, it says I have no orders. Where did my order go in 2 days since delivery? I hate having to stalk any company - online or retail - for good service. If they perform far better with the exchange, I would consider improving the rating.

Tip for consumers:
Don't rely on site recommendations based on your face shape - upload a try-on picture.
Free shipping may be offered as a promo.
So far the exchange and account management experience is unsatisfactory

Products used:
Tinted lens sunglasses

Service
Value
Shipping
Quality

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