Dianna L.

Chewy.com could write a how-to manual on customer service. I was in the process of moving and placed an order with chewy.com. First, never order anything while you are trying to move. I inadvertently combined a portion of my old address with a portion of my new address and created one that did not exist. When the package didnt arrive as scheduled, a representative from chewy.com called me to resolve my address error and I received my order the next day. It was refreshing to have them call me and resolve the problem, I was yet unaware I created, with only minimal delay in receiving the product. Thank you chewy.com.

Customer service is abysmal. They sent me the wrong pillow of my pet. When I contacted them they inferred there was no mistake and that the photo I submitted matched the pillow that was sent to me. There are HUGE glaring differences but they have chosen to write me off rather than correct their error. Of course the review I was solicited to submit about my purchase, which was a cautionary review of the product, will never make it to their website. They only seem to post the positive ones.