I ordered a diamond pendant on Dec. 9th and have not received any response from this site. Attempt to contact them via email and phone have failed. Yet my money was immediately taken. I'm disappointed in this site and will never order from them again. I will be giving them another week for delivery of the purchased pendant as a courtesy they don't deserve and then pursue litigation. The cost of the pendant was over $300.00, additionally a Christmas surprise has now become a nightmare. This site must be accountable.