Diane S.

I just recently noticed a strange charge while reviewing my charge statement, $4.99 a month to a place called MorningSave. I proceeded to try to find out who this might be. I called my credit card company and found I have been billed for this service every month for a year now, it started in Dec. 2019. I failed to catch this, my partner found out she has cancer in Dec. Of last year and we have been rather pre-occupied with health issues this year and not reviewing statements as we should. The problem is, I never signed up for this membership. I don't know what MorningSave is, have never shopped there and don't know how they got my charge card information to bill my account. I Googled them for info but am still not clear how it works or where you shop. I sent an email to their customer service since I could find no phone number for them but the response I got was a credit refund for this month (a cancellation I suppose.) I tried to explain that I did not sign up for a membership with them to begin with, have never shopped there and was requesting a refund of 12 months charges to my charge account but they addressed it as though I had indeed signed up. Their response said I should go into my account for details, problem is, I don't have an account to go into. I am turning this matter over to Consumer Affairs and my credit card company to see if they can find out how this happened and try to get these charges refunded. Be careful with this company people, customer service is not being helpful with my situation. Has anyone else had something like this happen? I was forced to give them a star to submit my review, 0 stars is my rating.