Diane N.

Do not, I repeat, DO NOT use this company if you are trying to order a gift for a specific date. I strongly suggest going with a more reputable company such as Shutterfly since Collage clearly can not handle the amount of business they've received for the holidays. I ordered from this company on 12/4 specifically because it stated that the expected delivery date was going to be the 15th whereas Shutterfly was honest in saything that they wouldn't be able to deliver it in time for Christmas. When the 15th rolled around not only had it not be delivered, it was still "printing". No one from the company had bothered to reach out to me, instead I've had to send multiple emails asking what happened and only then I found out that they had an issue with their pillow printer but that I should still receive my order by Christmas. Well, then there was an issue with delivery because although it was "shipped" on the 18th, it's been hanging out in North Carolina since (I live in New York). This was my main present for my boyfriend, so they effectively ruined our Christmas. I understand printing issues, I understand shipping issues (they had shipping issues with my other order as well. The package showed as delivered whereas it wasn't delivered for 2 more days.) what I'm most upset about is their lack of even trying to communicate with their customers. Order from them at your own risk.