Diane M.

Have bought from them before and had issues but they were always corrected without issue. This time, however, ordered a pair of progressives and the measurement was in the lens. Yes, I said 'in' not on. Couldn't wipe it off. Explained this to them and they said they would take care of. Got the second pair and it had the same issue. Called them again explaining the problem and was told that it was because of the lab. They could do nothing except advise me to get a smaller pair of glasses. This is not what I want so asked for money back. Hopefully, I will get it.