Diane K.

I've shopped here for the last time. My last ordered was placed on May 4 and was just mailed on May 25. I tried calling to cancel the order and the recording said they were so busy I'd have to call back at another time. I then sent an email to Customer Service & got no response. So, I finally bit the bullet and sat on hold for 50 minutes, only to be told that the order was in process so it could no longer be canceled. That the warehouse doesn't look at notes in the computer, take phone calls or emails. What a way to run a business! Well they've lost mine.

I'm a grandmother in desperate need of hair dye, but I almost didn't order from Sam's Beauty because of the negative reviews. I always read reviews because I don't want to get taken by a company that isn't legit. I decided to take a chance since it wasn't an expensive order, and I'm sure glad I did! My package was here in 2 days, exactly what I ordered, and at a great price. I won't hesitate to order from them again.