Diane B.

This is the last time I use Hermes. My parcel has been with my local depot for 10 days, no reasons for delay. Can't talk to a human. Made numerous contact with the robot & made phone calls, again with the robot, but they are absolutely useless & can't resolve anything. You can't complain, again only via robot. You are so unprofessional, what customer care do you provide? NONE. The parcel was delivered today. The seller has also now stopped using them due to this & other items dispatched same day having a long delay. Get your act together & provide a professional service, which you claim to do & employ humans to deal with customer enquiries & complaints.