I've used Swagbucks occasionally for over two months. I had no trouble getting my first two Amazon gift cards. When I had enough points for another they would not send me a pin. There seems to be no customer service at all. Other people have had this problem too I have seen on review sites. It looks like I can still donate my Swagbucks to charity which I will. And then I'm done with them. If you decide to use this site I highly suggest that you cash out each time you earn at the lowest level so that they can't shut your account without you doing tons of low paid work and then not getting paid. The surveys don't pay even close to minimum wage and getting pennies for watching videos is a joke. I'm not sure the videos would even break even with the cost of powering your computer.
Hi Diane, did you reach out to our Compliance team for help with the Pin verification. If so, please send us a message with your Ticket ID and we will pass it along to them for follow-up. As a reminder, our Customer Service and Compliance teams are two separate departments. Customer Service does not handle verification issues. Compliance tickets do have a 10 business day turnaround time. We do apologize for the confusion!