Diana T.

I've had my recent complaints since they changed owners or their customer service, but this is it. When I tried to make a purchase they cancelled my order automatically. When I inquired why this happened they said they can no longer sell me merchandise. No explanation. I called and asked to speak to a manager. They told me they could no longer sell to my name, address, or card. When I asked why, they said, "fraud". I asked if they think someone is using my card or if they think I am a fraud. About two days later, they told me I made "too man returns", and that I am bad for business.
I have shopped with them since 2016. I have spend SO MUCH money at this store. I did notice when management changed, everything changed. I have received some items that were chipped (tea cup, salt and pepper shakers). I remember just getting the package, opening it, and seeing it chipped. I called right away they were so kind. When you basically only shop at one store, you have a variety of experiences. I had earrings break the second day after wearing them, a whole array of things. Never once did I try to get "free stuff". Sadly, some items were poorly made. I always forgave them because things were so cute.
I bought a pair of earrings with new management and they were very disfigured. They were Christmas decorations for earrings. When they arrived and I opened them they looked like someone had squished them between their fingers. I remember debating if I should say anything. I had just opened them from the package. I told myself that I wouldn't buy them in "real life" if they looked like this, so I took a pic and emailed them what to do. I hadn't dealt with new management so their response back to me was unacceptable. They treated me like I had faked this and told me I only had "one more" complaint left—a warning. I felt like they were accusing me of something I didn't do. I called them after work since I'm a teacher. I asked to speak to a manager that the way they wrote me back was inappropriate and let her know that I did not appreciate being treated like I am lying. She apologized but secretly, they decided to forbid me to shop there! How I found out was that a few months later, I tried placing an order. I would get the confirmation email and then an automatic email saying my order was cancelled. I let it go and a few more months later tried again. That's when I decided to inquire and they sent me that email. This is insanity!
I should have stuck to my guns and stopped shopping after they discriminated against me ans treated me like a criminal.
If you have a legit concern or receive bad merch, they expect you to not complain or else they will ban you from shopping with them. Classy, Moscloth, so classy.