I ordered candy as favors for a sweet 16 party. I live in S. Florida and asked specifically how they would get the chocolate candy to me without it melting. I was put on hold and the customer service rep returned and told me they ship with dry ice. Got the order on time and - NO dry ice. Melted candy. When I called the customer service rep said oh no we don't use dry ice I don't know why you were told that. I wouldn't have ordered it had I know that. I received a refund but the party is in 4 days and I have to find new favors. Won't be ordering again from them.