Friends and family of mods follow, harass and monitor paying customers. Mods and bots will code to decrease payouts even when using high end charms. They kick you out on spins when winning, yet when losing it never kicks you out. Mods should not have access to gem info or able to obtain any info about customers. They are running people away and it shows. Customers no longer can meet real people to enjoy the purpose of the site as it use to be. Instead you are always put in rooms with bots, mods, and friends/family of mods who are after a commission. Customers are realizing what is being done and it is no longer fun paying real money to be harassed and see employees with their friends and family always on the leader board for winning. Most corporations do not allow their employees to participate this way for this very reason. Sad to see this happen. Mods should not have this type of access. They should only be for questions or problems that customers have... no need to see customer profiles or be able to locate them in the game.