Diana G.

On January 20 I had decided to try a one time offer for new customers on the ask now website.
The female customer service representative offered me a 40 minute reading for $40.
It was supposed to be their new client special she have me the extension of their top tier master psychic John Alexander and I was advised that his normal fee is 13.99 per minute but because I purchased the special for new clients the total reading would only cost me $40.00
I double checked with her twice and read her my credit card information.
For fifteen minutes I attempted to connect with John Alexander but their phone system wasn't connecting to me properly.
Finally after calling back again I was connected and I was completely unaware of the bait and switch that ensued.
After 5 minutes a robot voice came on that was completely inaudible. Supposedly that was the warning that tells customers that the first 5 minutes are over and that the normal rate of $13.99 begins with master psychic readers. I didn't think it applied to me since the customer service representative told me my reading would only cost $40.00 for forty minutes even with a master psychic reader.
John Alexander did his very best to keep me online over the phone past my forty minutes. I thought there would be a warning buzzer to notify me that the time was formerly over so I received a non psychic reading from a complete fraud who definitely didn't have the ability to give me a legitimate psychic reading or advice.
The next day I found out my bank debit card was charged three separate times.
One charge was for $40, another charge was for $416 and a final charge came out to $78.
I was completely shocked to find out these additional unauthorized charges were applied to my debit card.
This company is completely unethical and they do not have real psychic readers online to help you.
This company has multiple negative reviews of consumer fraud on the BBB.
I just wanted to warn others so it doesn't happen to them.
During this current pandemic it's disgusting and disappointing that Ask Now is committing bank card fraud.