I ordered the "LiquaSlim" it arrived quickly; I opened and was directed to to go to a special websught to download instructions on how to use product, I tried several times to only come up empty handed then I noticed that power plug was not usable for the states so I called customer service they told me to buy a power converter and had no solution for instructions. That did it for me, I told them I wanted to return product, i was instructed to call company I bought from, I sent several emails asking for refund only to be totally ignored... not acceptable service in my book. Now I will use my credit card service to get me my refund and let them answer to them.