I have the same situation as Tina P.
Except I ordered mine back in September and I have at least 20 correspondence with them. Their names: Sandra, Eileen, Patricia Kingcade and another person names James who was very very rude on the email, only later apologized that he got the wrong person.
To think he was writing that to another customer?
It is now December and I still haven't seen my refund. They did say they will mail me a refund check to my billing address. I guess "that got lost in the mail as well".
Never never never and never buy from this website. You will only lose your money.