Donald H.

I received a notice that my bill was passed due and it was $486 so I looked through my account to see what was going on with my billing and found 17 pay-per-view events that no one in this household purchased the lowest one was 499 the most expensive was 85.99 for a grand total of $410 in pay-per-view purchases that apparently a ghost purchased in my house. So of course I called customer service one was rude supposed to transfer me to a supervisor who after talking to for 3 minutes hung up on me. The third time I got a hold of a resolution specialist who actually spoke English and she turned out to be the best customer service rep I had talked to yet. Money for that I am being refunded $240 and she helped me set up a parental passcode so that this would never happen again. I know for a fact that no one in this house both of my parents which are in their mid 80s did not order any of this so we will see what happens now with the passcode. Yes their customer service is a joke but I didn't have to wait long I was given a call back and this is cheaper than the cable company in my area I get a good bang for my buck so long as I'm not getting ripped off by a ghost. Also my reception no problems.