Customer service is very bad and it really sucks. They have no clue about my questions about indian Passport surrender. At the end of the call, he simply said send an email to so and so address and they will get back in 48 hrs. To tell this, he literally took 10 mins and costed me $25 (They are charging $2.48 per minute).
I never saw a service provider who charges customers for support calls. How can someone change money for enquiring application.