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Hello
Dear TT team, for what you are asking of cancellation charges when property have refunded full amount without any cancellations and airline has amount secured for 1 year.
Attached are both proofs.
This cancellation is not from my side. This is due to COVID - 19.
What is my mistake in that? Also, If neither property nor airline is taking any charges, then why are you asking for a cancellation charge of Rs. 13,900 including travel triangle charges.
Bifurgation - 6000/ person *2 = ******* of Agent
900 = Travel Triangle charges.
500*2 = Travel triangle cancellation per person
Calculations -
I have given Rs. 1, 50, 000
So as per attachments, my amount Rs. 36,732 is secured with GoAir.
So as per calculations 1, 50, 000- 36,732 = Rs. 1, 13, 268
Rs. 1, 13, 268 - Should be Refunded as given by me without any cancellation charges.
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Hello Dhanesh,
We are sorry to hear about your experience. We have made a note of your concern and are working on it now. We assure you that we will provide a resolution soon.
Regards,
Aditi | TravelTriangle
Hi Dhanesh,
Our team has reached out to you and offered the best possible resolution. Unfortunately, the same was not accepted by you. While we won't be able to offer the resolution that you are expecting, but we assure you that your feedback will be escalated to the concerned stakeholders, and it will help us in improving our services in the future.
Regards,
Aditi | TravelTriangle