D H.’s Reviews of Betsey Johnson & more

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Women's Clothing

3/25/19

On March 2nd of this year 2019. Decided to splurge and get NEW luggage. Didn't know what brand, just looking on Amazon. I spotted these beautiful purple suitcase a set of 3. Received them on March 5th, by March 25th, I was on the phone with "Amazon", then "Betsey Johnson" and then " Amazon. The seam ripped inside of 1of 3 and I just wanted the 1 replaced. I thought it would be easy. Nope! Amazon said we have your set 3rd party 100$ more... we can refund you, or call Betsey Johnson customer service. Bruce at Betsey Johnson said sorry call Amazon. I said my warranty is with Betsey Johnson NOT AMAZON... you are not our customer... wow WHAT

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Betsey J. – Betsey Johnson Rep Over a year old

Hello! We are very sorry to hear about this.
Please give us a call at 800-378-7306 (press 3) - 7 days a week, 9am to 10pm ET as we would like to further discuss about this. We look forward to hearing from you.