D G.

IF I CAN GIVE NO STARS THAT WOULD BE TOO MANY. THEY FORCED ME TO GIVE A RATING AND A 1 STAR SEEMS TOO GENEROUS.
HOW CAN SPECTRUM DARE TO OFFER "SPECIALS" TO NEW CUSTOMERS AND SAY THAT THEY ARE BETTER THAN FIOS AND OTHER PROVIDERS, WHEN THEY RAPE THEIR LONG TIME CUSTOMERS AND NICKEL AND DIME THEM TO DEATH! I'VE BEEN WITH BRIGHTHOUSE/SPECTRUM FOR 15 YEARS. I AM PAYING $200 / MONTH FOR LOUSY SERVICE, LOUSY CHANNELS, CABLE TV THAT HAS THE SOUND GO IN AN OUT EVERY FEW MINUTES AND 2 TECHS WHO CAME TO MY HOME TO SAY THAT IT'S FIXED, INTERNET AND PHONE THAT GO OUT AT LEAST A FEW TIMES A MONTH AND THEY TELL ME NOTHING'S WRONG! NOW THEY TELL ME THAT EVERY TV IN THE HOUSE MUST HAVE A BOX AS OF 9/5/18 OR THEY WON'T WORK. OF COURSE, IT WILL COST ME AN EXTRA $5.95 A MONTH PER BOX TO GET THEM. HORRIBLE CUSTOMER SERVICE! ON HOLD FROM 30 TO 45 MINUTES MINIMUM! SHAME ON SPECTRUM!