Dewain D.

After going through several back-and-forth emails with customer service and tech support for a defective head unit and trying to determine if the issue was with the head unit or the install my ticket was cancelled before any decision was made or any resolution to my issue. I had to contact them and have the "ticket" re-opened which took multiple emails. They seem to not want to accept that I am currently an ASE Certified Master Tech with automotive electrical being one of my specialties. After going back and forth multiple times, removing the head unit multiple times (to give the requested data) they did finally offer me an RMA # with the understanding I pay the shipping charges and potential restocking fees(?). I even offered to upgrade my unit and pay the difference but there was no response to that. If nothing else, charge my card and send me a new unit and refund me when you receive the defective unit.? Nope. Customer service at OnlineCarStereo.com is a complete failure and is abysmal at best. I understand they deal with problems daily and some of them are not legitimate, but you CANNOT treat all of them like they are not legitimate failures in the products you sell (that is why there are warranties given from the manufacturer). They really should be ashamed of their customer service and tech support departments, I know I am and I don't even work for them. If I did, there would be some extensive training taking place..