I had ordered a urn online, they called me the same day stating they are out of stock and don't know when they will order any more. I asked to have them cancel my order. The guy was apparently busy, and cancelled my order 3 DAYS LATER than what I asked them to do it. Now I'm out $112 and will take up to 2 weeks for my money to get back into my account... for something that I asked to be cancelled right away... what a joke. Completely UNPROFESSIONAL