Des F.

Totally fed up with this company now. I understand that some companies make mistakes, have delays etc but this company has now stretched that too far. I have had goods sitting with them since the 9th November! Today is the 1st December! I have customers waiting for these goods and they're most likely going to cancel and i'll be out of pocket big time, let alone a load of angry and lost customers.

Their website is terrible, not just that it doesn't always work and has such limited functionality (everything has to be done via email!) but there is such a lack of information that once you've sent them goods you end up having to email 20 questions to find out what you have to do next. Even when they ship it doesn't even show up as shipped until more than a week later. The company works so strange, nothing works 100%, not even tracking details, you have to wait a week or more for the tracking details to work, it makes it impossible to know when you'll actually receive your goods. You feel scammed because you pay for the option for example, Express delivery of 2-3 business days so you assume you'll get your goods within this time but that's from the time viabox actually bothers to give your order to the courier which can take weeks.

I've been using various shippers and have sent around shipments to viabox once a week at least and look how they treat me. Also. Look at the 5 star reviews here and on trust pilot, first you have a load of 1 star reviews which bring the average down and then all of a sudden a load of 5 star reviews pop up and bring the average back up again. Be warned.