Derek M.

Have spent thousands at S&C over the years -- was a little late getting a return back (two $90 shirts that don't fit, tags attached, unworn) and they basically told me to pound sand, escalated to manager, also told, "too bad, that's the way it is".

Times are tough for some of us, Steep & Cheap just doesn't care.

Edit: It gets better, I went back to the product page for the items I was attempting to return and the return policy on that page stated:

"100% Guaranteed Returns

New, unused gear can be returned at any time for a full refund to your original method of payment. If the original method of payment is unavailable, we'll issue your refund in the form of store credit."

Confronted with this Steep & Cheap honored the return (they'd be liable to false advertising claims if they didn't) but I had to proofread their website for them in order to make that happen. Do better Steep & Cheap and Backcountry.