Derek M.

I recently reserved a car from Dollar and then modified the rental within 24 hours of making the first reservation which was weeks ahead of the rental time frame.
On the App I saw that the reservation had been cancelled and that I would not be charged for the cancellation.
While calling my credit company to ensure that my card would work for the time that I would be out of the country the representative told me that there were two rentals on my credit card bill and that there was a small refund which was the difference between the first reservation from Dolar and the second from Thrifty. Rentalcars.com maintains that they have refunded me what they owe me and requested screen shots of the statements form the bank.
After submitting the screen shots I was told by another person there that screen shots were not enough and that I would have to present statements from the bank. I've since done that and have been waiting three days now for an answer. I have since informed my bank and they will be handling this matter as a case of credit card fraud.
I have used this company in the past without problem but I never had the need to use the customer support from them before.
I hope that this matter gets solved quickly since the bank is taking over the process now.
It's been over three weeks since this whole process began and I had to spend valuable time during my vacation dealing with this matter.
It's a shame that I will have to look at another company the next time that I rent a car because I've had nothing but good experiences with them up until this point.